The Property Options Group LLC

DON'T USE THIS COMPANY FOR STORAGE! At first based on my move out, I thought they were great..UNTIL I RECEIVED MY STUFF BACK FROM STORAGE 9 MONTHS LATER! I have no idea what they did after they drove away from my house with my stuff in 2 trucks - sadly I didn't get to watch the unload and placement into storage. My stuff arrived back to me 9 months later in TERRIBLE SHAPE. BEYOND FILTHY FILTHY FILTHY, and SO MUCH FURNITURE WAS DAMAGED!!!! It was VERY clear my furniture was not handled with care once it left my sight. They had promised it would be in a sealed storage unit - it was NOT. You should have seen the filth on the fabric of my brand new chairs and all the bed box springs - which were in plastic bags...and it was so important it be stored in a climate controlled space - it was obvious the warehouse was NOT CLIMATE CONTROLLED - IN ARIZONA!!!! My headboard leather got so hot it bubbled and is now ruined. My dining table was badly broken and a lot more dirt and furniture damage. The guys who came to unload my stuff from storage told me it was not climate controlled and it was i an open non wrapped/sealed cage. I was super nice and patient and just wanted to have a conversation about it. I didn't demand all new stuff or a ton of $$$ - I was hoping they would pay for the cleaning of all the filthy furniture but the owner never even attempted to call me or email back after numerous calls and emails. PLEASE BEWARE!

Move size: 4 Bedroom Home Service cost: $850

My review through ThumbTack:
I decided to use POG based off all the 5 star reviews I read. My experience was just the opposite. I made an appointment for an 8 am move, by 900 there were no movers so I called Tim, the manager who told me that he would call back in 10 minutes and find out where his crew was. No call so I called him back, he said he made an error in switching my appointment tI'm with the second client but that he was sending an Extra guy to help the other job get done faster. He told me they would be over in an hour at most, which would be 1015.. the movers showed up at 1140. The truck they brought was very small and out of 3 movers only 1, named Jason hustled and did most all the heavy lifting alone. They didn't have power tools to take apart my bed or table so they spent a while doing it with just a screw driver. At the end of them packing they had Jason tell me that the remaining 8 boxes I had would not fit in the truck and they'd have to come back after asking me to transport one of my tvs in my car. I decided not to have them come back for the last 8 boxes due to not wanting to pay for an extra hour of horrible and slow service. When it was time to drive to the new place they asked if one of their crew members could ride with me, again due to a small truck. Same slowness when we got to my new place. Jason hustled and did work by stacking multiple boxes on top and moving quickly with a dolly. Meanwhile one of the other men is smoking near the truck that contains my furniture and taking 1 or 2 small things off the truck! I was furious and knew that this would take longer than the 3 hours I budgeted for so I started helping move my own stuff that I paid movers to move!! Lee and the smoker attempted to get my couch through the entry way and managed to gouge my wall and leave black scuffs on the wall. I then called time to tell him of his crews speed, lack of timeliness, size of truck and gouge on the wall. He told me that the truck 99% of the time is able to fit 2 bedroom apartments with no problem (I had a 1 bedroom )and this was not the case. When I told him I was specific in my emails of how many boxes and large items he said "unfortunately since we can't see these items that's a risk you take" his response for the movers showing at 1140 was "sometimes jobs take longer and it pushes the start of the next job out" fine, I understand that HOWEVER had Tim not made the mistake of switching my appointment with the second appointment of the day I would have been the 1st job and would not have dealt with lag time! He stated that his compensation for his error was throwing it a 3rd mover for free. I have an issue with 3 guys who are unable to get a 1 bed, 1 bath apt moved in 3 hours. Tim then tried to say that the drive from old place to new was far.. nope, 13 miles and if it were "far" he should have indicated that when I gave him address specifics upon booking my appointment. His response for the dry wall was "well my guy can take a picture drywall is a $5 patch job" GREAT! then your crew can go spend $5 and find it since I did not put the hole there. Lee did do a nice job of being apologetic about the hole, he Googled an Ace Hardware and came back with caulk and apologized some more. Though the movers, with the exception of Jason were slow they were friendly. Tim however was very unapologetic. I would not recommend this company to anyone! Next step is rating them on the BBB.
 
Tim's response:
Laughable- a 1 Star Review? What would our rating be had we not communicated with the customer on a weekly basis and through out the day? Had been over time? Had been over the quoted rate? Not provided her a FREE 3rd man in the crew? Had we actually broken anything? Had we not shown at all? Silly, silly and sad for her.
So the customer tricked us about the amount of items to be moved. She decided at last minute once truck was loaded to add items that would not fit, from storage. We gave a FREE 3rd man on move. WE completed Job ontime and at budget. NOTHNG WAS DAMAGED. We do not use Power tools on Ikea furniture because it is made of glue and sawdust and damages cheap furniture. The crew did scrape the wall and advised client that we would repair it at no charge. So She got Free additional services, on budget and 100% moved. If that equals 1 Star then we will take it and she may remain a spiteful, malicious woman moving from her husbands apartment to this apartment, alone.
 
 
My response:
Hello,
My review was not personal, I only included details that actually happened. I will be posting your response on the BBB as you made it personal which is unprofessional from a business owner- “If that equals 1 Star then we will take it and she may remain a spiteful, malicious woman moving from her husbands apartment to this apartment, alone.”, although I cannot say that I am surprised. Please keep in mind that there was definitely communication throughout the day due to me calling YOU as you failed to return calls in the times that you stated. Did you provide a third man for FREE? Yes, you did. Was he quick and efficient? Not at all. It appeared as though it was his first day carrying 1 box at a time opposed to putting multiple boxes on a dolly to be more productive. Was that same 3rd FREE man smoking near the truck that included my furniture? YES! So please spare me the sell on you doing me a favor. As far as tricking you, please see the area I filled out on your questionnaire:
6:      Do you have any overweight/large items: piano, safe, pool  table, etc. (additional fees may apply)?   Not sure if these count but there will be 1 60’’ TV, 1 sofa, 1 small table, 1 medium dresser, 1 bed.
You had also stated that the distance was “a bit of a drive”:
4:      What is/are the load/unload address(es)?
                A)5757 W Eugie Ave #2064 Glendale, AZ 85304
                B) 4315 E Thunderbird Rd #015-107
 
I did not decide at last minute to add items from storage. In fact, I told Jason within the first 5 minutes that there were items on the patio and he did not state that moving those would be an issue. Among the items that did not fit that I “tricked” you about, were 3 boxes from INSIDE the apartment. I do not have a bed from IKEA furniture and every move I have had that bed taken apart with a drill with no issue. Your company is simply not efficient. “Free additional services” your movers created the extra work for themselves by damaging the wall, you do not get to use that as leverage or the fact that I was 100% moved as I was not! I am not spiteful, just gave an honest review of my perception. One last thing, please understand the WHOLE situation prior to replying in an unprofessional manner. My boyfriend and I shared the first apartment and we were moving TOGETHER to the new apartment. I did tell Jason on the way to the new place (as I had to move your movers) that he was at work. I would appreciate if you did not respond with your emotional reasoning as to why your company deserves more than a 1 star rating. To be clear, I rated your company and YOU 1 star, not the movers themselves. Any additional responses from you will be reported.
 
 
Tim's reply:
 
Your one response is negligible at best.  Good luck in life  I could give a flying rip about the BBB.  Good for you that you found a way to attempt to throw around your life’s misery.

Service cost: $200